Returns and Other Policies

julieahotz

Returns and Other Policies

RETURNS:

All sales are final. However, please contact us if you are dissatisfied with your purchase. Please read the sizing guideline carefully. 


DAMAGED GOODS:

If your package arrived damaged, please contact us. We will work with you to make sure you get a pristine product!


SHIPPING TIMES:

Please allow for 3-5 days for your order to be fulfilled, this allows for prints to fully dry for 48hrs before shipping.  All prints are printed to order by myself, packaged with love, and shipped using eco-conscious materials. All orders are shipped within a week of ordering.


PRINT SIZING:

No matter what print size you choose, the image has been shrunk (from the standard size) 1/2” on the top and sides and 3/4”  on the bottom to accommodate for the title/signature + a slender white border all the way around the image.

I recommend using mats when framing prints, and therefore, on 8x10, 11x14, and larger prints I’ve added an extra 1/4” margin all the way around the standard size, for easier matting. For example an 8”x10” print is on a 8.5”x10.5” piece of paper. This option also gives you a more generous border for float mounting, etc.

If you plan on NOT using a mat and instead putting the print directly in a standard size frame you can select that the print be “trimmed to exact size.”